Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

FAQs

Our warehouse operates from

Monday – Friday | 8:30am – 5pm

Saturday | 9am - 12pm (Order tracking only)

We are a Gobal company with local warehouses based in the United Kingdom, Norway, Australia & New Zealand, this is to guarantee fast local deliveries.

You may wish to check out our ‘Where to buy’ sections if you are not based in one of these locations for one of our resellers more local to yourself.

Our final pick for the day is done at 5pm Monday to Friday, if your order is placed before our 5pm cut off then it will go out that day, if it is placed after 5pm it will go out the next working day.

U.K. Orders

Express Delivery               1-2 working days
Standard Delivery             1-5 working days

The time can vary depending on where you are located in the U.K. Regardless we do our best to get your order to you as quick as posible

 

International Orders

International shipping will take a little longer, and orders outside the EU may take an extra couple of days to clear customs. Sometimes international parcels are held up due to circumstances beyond our control. If you require your international order by a certain date please either select the Express shipping option or get in touch before placing your order.

Note: You are responsible for ensuring that you are able to import the products into your country.

For all UK and EU orders we currently use a company called UCS who are located in Bracknell, UK. They pick our orders up until 5pm Monday to Friday. The carrier used to deliver the order will be determined by the service selected.

There are 3 ways to track your order

Logged in:
You can track your order from your ‘My Account’ section under the My Orders tab.

Tracking email:
When you completed your order payment you will have received an email with your order tracking details.

 If you have not received this email then please check your spam folder to make sure it has not gone in there.

Email:

If the above options do not work for you, then you can email our warehousing team with your Name and Order number at [email protected]

Our EVCLO liquid is stored in our commercial freezers to maintain the freshness of the oil and to help keep them cooler during transit.

Our EVCLO softgels are stored in dark storage at room temperature to maintain the viability of the capsules softgel membrane. We advise against storing softgels in a refrigerator or freezer as condensation can form and compromise the gel membrane of the capsules.

Our Ratfish Liver oils are stored in our commercial refrigerators.

Yes, we do offer both timed and Saturday deliveries. This will become available to you during check out. Please make sure you select the appropriate option at the check-out.

Yes, we ship to most countries. If you find that there is not an option to ship to your country when you are completing the checkout process, then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you.

It is your responsible for ensuring that the product is able to be imported into your country and will not be seized at the border.

We have the options of PayPal, Credit Card or direct bank transfer. PayPal will allow you to use either your Paypal account or a credit card, even as a guest. If you do not have a credit card you can always opt to use the direct bank transfer, just make sure you use your order number as a reference – your order will only be dispatched once funds have appeared in our account.

Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

Please use the following details along with your Order number 

Name: Rosita Real Foods Limited
Sort Code:  015025
Account:  2328 3526

If you choose direct transfer please use the below.

 

Bank:                    Barclays
SWIFTBIC:           BARCGB22
IBAN:                    GB76 BARC 2045 4523 2835 26

 

Please note your order will be shipped once the funds have cleared in our account.

If payment isn’t received within 7 days, this order will automatically cancel.

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.

If you should wish to return a product or order to us you can use the returns label that is at the bottom of your packing slip. If you do not still have the packing slip then please use the returns address below.

Name:
Order Number:

Rosita Real Foods c/o UCS
Unit 3, Bracknell Business Centre
Downmill Road
Bracknell Berkshire
RG12 1QS

 

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

© Rosita Real Foods - 2017 - Fresh. Wild. Raw.

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