Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

FAQs

If you should wish to return a product or order to us you can use the returns label that is at the bottom of your packing slip. If you do not still have the packing slip then please use the returns address below.

Name:
Order Number:

Rosita Real Foods c/o UCS
Unit 3, Bracknell Business Centre
Downmill Road
Bracknell Berkshire
RG12 1QS

 

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you choose direct transfer please use the below.

 

Bank:                    Barclays
SWIFTBIC:           BARCGB22
IBAN:                    GB76 BARC 2045 4523 2835 26

 

Please note your order will be shipped once the funds have cleared in our account.

If payment isn’t received within 7 days, this order will automatically cancel.

Our warehouse operates from

Monday – Friday | 8:30am – 5pm

Saturday | 9am - 12pm (Order tracking only)

Our oils are first stored in our commercial refrigerators then moved to our freezers before being shipped out to you, this is to maintain the freshness of the oil and to help keep them cooler during transit.

Our softgels are store in dark storage at room temperature to maintain the viability of the capsules softgel membrane.  

There are 3 ways to track your order

Logged in:
You can track your order from your ‘My Account’ section under the My Orders tab.

Tracking email:
When you completed your order payment you will have received an email with your order tracking details.

 If you have not received this email then please check your spam folder to make sure it has not gone in there.

Email:

If the above options do not work for you, then you can email our warehousing team with your Name and Order number at customerservices@theucsgroup.co.uk

Please use the following details along with your Order number  

Rosita Real Foods Limited

Sort Code:  20 45 45
Account:     2328 3526


You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.

Yes, we ship to most countries. If you find that there is not an option to ship to your country when you are completing the checkout process, then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you.

It is your responsible for ensuring that the product is able to be imported into your country and will not be seized at the border.

© Rosita Real Foods - 2017 - Fresh. Wild. Raw.

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