Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

FAQs
Our warehouse remains open however we are experiencing some delays in delivery times due to the high volume of packages. For more information click here

Our warehouse operates from

Monday – Friday | 9am – 5pm

We are a global company with local warehouses based in the United Kingdom and the Netherlands, this is to guarantee fast local deliveries.

You may wish to check out our ‘Where to buy’ sections if you are not based in one of these locations for one of our resellers more local to yourself.

Our final pick of the day is 1:15pm Monday to Friday.

U.K. Orders

Delivery 1 – 4 working days

International orders

Depending on your shipping method delivery can take between 2 – 10 working days subject to unforeseen delays. 

Please note that you are responsible for ensuring that the products can be imported into your country.

There are 3 ways to track your order

Logged in:
You can track your order from your ‘My Account’ section under the My Orders tab.

Tracking email:
When you completed your order payment you will have received an email with your order tracking details.

If you have not received this email then please check your spam folder to make sure it has not gone in there.

Email:

If the above options do not work for you, then you can email our warehousing team with your Name and Order number at info@rositarealfoods.co.uk

Our EVCLO liquid is stored in our commercial freezers to maintain the freshness of the oil and to help keep them cooler during transit.

Our EVCLO softgels are stored in dark storage at room temperature to maintain the viability of the capsules softgel membrane. We advise against storing softgels in a refrigerator or freezer as condensation can form and compromise the gel membrane of the capsules.

Our Ratfish Liver oils are stored in our commercial refrigerators.

For the full list of international countries, please see Where To Buy on our website or the full drop-down menu of countries when placing your order. For EU orders, please visit our EU site www.rositarealfoods.eu.

Please note, it is your responsibility to ensure that the product can be imported into your country and further to pay for customs charges.

 

We have the options of PayPal, Credit Card or direct bank transfer. PayPal will allow you to use either your Paypal account or a credit card, even as a guest. If you do not have a credit card you can always opt to use the direct bank transfer, just make sure you use your order number as a reference – your order will only be dispatched once funds have appeared in our account.

Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

Please use the following details along with your Order number 

TransferWise Details  
Account holder: Gbc Trading Ltd
Sort Code:  23-14-70
Account number:  94351253
IBAN: GB04 TRWI 2314 7094 3512 53
Address: TransferWise 56 Shoreditch High Street London, E1 6JJ, United Kingdom

If you choose direct transfer please use the below.

Bank Details  
Account holder: GBC Trading Ltd
Sort Code:  20-45-45
Account number:  63966550
SWIFTBIC: BUKBGB22
IBAN: GB17 BUKB 2045 4563 9665 50
Address: Barclays Bank PLC Business Direct Leicestershire, LE87 2BB, Leicester, United Kingdom
Phone: +44 845 6004545

Please note your order will be shipped once the funds have cleared in our account.

If payment isn’t received within 7 days, this order will automatically cancel.

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.

If you should wish to return a product or order to us you can use the returns label that is at the bottom of your packing slip. If you do not still have the packing slip then please use the returns address below.

Name:
Order Number:

Rosita Real Foods
c/o Lemonpath Limited
Unit 2
Wanlip Road
Syston, Leicester
LE7 1PD

 

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

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