COVID-19 Customer Update

Updated 31th March 2020

At Rosita Real Foods, we are dedicated to providing quality handcrafted products that have been produced in harmony with nature. 

The health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.

We are doing everything we can to get your orders delivered on time during this unprecedented crisis.

 

Warehouses

Our UK warehouse remains open and we are shipping orders Monday-Friday as normal within the UK.

 

Delivery times

We are experiencing delays in delivery times due to the high volume of packages being received by our courier and delivery partners. Please allow 48 hours for the order to be processed and shipped. For more details about your shipment, please refer to your order tracking information and contact the courier or delivery agent.  

 

EU and International orders and shipment

We are doing everything we can to continue to deliver to customers within the EU and internationally. This is a rapidly changing situation and unfortunately there are countries where orders are not able to be delivered due to COVID-19 lock down.

 

DHL has applied an Emergency Situation Surcharge which will be applied to all Air Express Worldwide services. This surcharge will be effective as of 1 April 2020 until further notice. 

 

We cannot ship to the following countries at this time:

 Country  Status  Dates
 Italy  no deliveries at this time  No shipping from 19th March
 Spain  no deliveries at this time  No shipping from 19th March
 Austria  no deliveries at this time  No shipping from 19th March
 France  no deliveries at this time  No shipping from 19th March
 Switzerland  no deliveries at this time  No shipping from 19th March
 Portugal  no deliveries to 3880000-   3880999 and 3885000-   3885999  Shipping still available to     remaining postcodes
 Bulgaria  no deliveries to 2270  Shipping still available to remaining postcodes
 Croatia  no deliveries to 22243  Shipping still available to remaining postcodes
 Czech Republic  no deliveries to 78321, 78324, 78391, 78401  Shipping still available to remaining postcodes

 

We apologise to our customers in these locations. We are monitoring the situation closely and hope to be able to deliver to you as soon as possible. Please check back here for regular updates or contact our customer service team if we can be of assistance. If possible please contact us via email rather than phone due to the high volume of queries we are receiving at this time. 

 

Hygiene and handling

We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.

All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.

 

Stock levels for Rosita Extra-Virgin Cod Liver Oil (EVCLO)

The high level of demand of EVCLO Liquid and Softgels during COVID-19 has meant that we may have brief periods where we are out of stock in some locations. We are doing everything we can to restore our stock levels across the range and bring you the freshest wild-caught raw fish oils. Click here to check availability and place your order.

 

We would like to thank all of our customers for your continued support during this challenging time.

Copyright © Rosita Real Foods 2017 - 2020 Fresh. Wild. Raw

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