COVID-19 Customer Update
Updated 21st September 2020
At Rosita Real Foods, we are dedicated to providing quality handcrafted products that have been produced in harmony with nature.
The health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.
We are doing everything we can to get your orders delivered on time during this unprecedented crisis.
Our UK warehouse remains open and we are shipping orders Monday-Friday as normal within the UK.
We are experiencing delays in delivery times due to the high volume of packages being received by our courier and delivery partners. Please allow 48 to 72 hours for the order to be processed and shipped. For more details about your shipment, please refer to your order tracking information and contact the courier or delivery agent.
EU and International orders and shipment
We are doing everything we can to continue to deliver to customers within the EU and internationally. Please ensure that you can receive your order. Further, please note that we will not be responsible for delays and we will not be processing refunds for undelivered orders.
DHL and DPD have applied an Emergency Situation Surcharge which will be applied to all Air shipments. This surcharge will be effective as of 1 April 2020 until further notice. We are very sorry to inform you that UPS has also introduce and Emergency Surcharge that will be effective as of 14 April 2020 until further notice.
We apologise to our customers in these locations. We are monitoring the situation closely and hope to be able to deliver to you as soon as possible. Please check back here for regular updates or contact our customer service team if we can be of assistance. If possible please contact us via email rather than phone due to the high volume of queries we are receiving at this time.
Hygiene and handling
We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.
All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.
Stock levels for Rosita Extra-Virgin Cod Liver Oil (EVCLO)
The high level of demand of EVCLO Liquid and Softgels during COVID-19 has meant that we may have brief periods where we are out of stock in some locations. We are doing everything we can to restore our stock levels across the range and bring you the freshest wild-caught raw fish oils. Click here to check availability and place your order.
We would like to thank all of our customers for your continued support during this challenging time.